Archive | November, 2011

Small Business VoIP Guide – Customized Greetings

Customized Inbound Greetings for Small Business VoIP This is Part 3 of the series on Why Small to Medium Sized Businesses (SMB) should be using VoIP. Utilizing multiple IVRs, different inbound calls can be programmed to use its own distinctive custom greeting.  This is particularly useful if you have multiple companies or department that share one Asterisk IP [...]

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Why Small to Medium Sized Businesses (SMB) should be using VoIP – IVR Samples

IVR or Interactive Voice Response for Small Business VoIP This is Part 2 of the series on Why Small to Medium Sized Businesses (SMB) should be using VoIP. I am sure most us have encountered this feature which allows the caller to interact with your voice menu.  You will typically see this at location where you want the [...]

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Why Small to Medium Sized Businesses (SMB) should be using VoIP Series – Part 1

Why Small Business and Medical Offices should use VoIP Common question we come across for our VoIP PBX implemtation is this:  Why should I invest the time and money into a VoIP PBX system such as Asterisk IP PBX when my analog circuits are working fine for me? To be straight with you, there are [...]

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Asterisk PBX Timezone settings for Polycom IP Phones

Asterisk IP PBX Timezone setting for Polycom IP Phones Recently with the DST time change, we have had many inquiries regarding DST settings for Polycom IP Phones.  Some states such as Arizona and Hawaii do not observe DST so their MAC config files need to be revised in anticipation for this. For Arizona phones, we [...]

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